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Shipping Info & Policies

Shipping
Products are shipped F.O.B. Minneapolis, MN. Freight charges are added to the invoice. We will use the most expedient and cost effective shipping method available. Some items can be shipped via UPS, FEDEX or DHL; others need to be shipped via truck.

Once orders are confirmed, most items can be shipped from stock within 2 business days, and can be delivered within 10 business days. Bike racks, picnic tables & benches are made to order, and require four to six weeks for shipment and delivery.

Notice: All orders shipped to other than the lower 48 statesmust be called in for an accurate shipping quote. This includes allinternational orders.

Cancellation
Raymond Products will accept cancellation of an order placed, prior to shipment of the order. Once the order has shipped it acquires “Return” status. Returned goods must have prior authorization. Returns must be freight pre-paid and are subject to a 20% re-stocking charge.

Returns
Customer has 30 days in which to return merchandise;
Merchandise must be in "like new" condition;
Customer will be subject to a 20% restocking fee;
Customer will pay for the freight charges on the return.

Privacy Policy
Thank you for visiting the Raymond Products web site. Our privacy policy’s purpose is to inform you of how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review our privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for the Raymond Products web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example, to add you to one of our mailing lists.

Cookie/Tracking Technology Raymond Products website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the our site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
Raymond Products may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: info@RaymondProducts.com
By Phone: 1-800-328-5443; Local: (612)331-5400
We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Payment Terms
With established credit, net 30 days.
Past due balances may be subject to a late charge of 1 1/2% per month.