FAQ

Last updated: May 2026

Frequently Asked Questions

Ordering information

How can I place an order?

You can place an order through several convenient methods:

• Online. Place secure credit card orders directly through raymondproducts.com.
• Phone. Call us at 612-331-5400.
• Email. Send purchase orders to sales@raymondproducts.com.
• Through major distributors. Raymond Products is available through Grainger, Global Industrial, Worthington Direct, Northern Tool, Fastenal, and McMaster-Carr.

What payment methods do you accept?

We accept all major credit cards, company purchase orders, and bank transfers. For government and educational institutions, we also accept official purchase orders.

Do you offer volume discounts?

Yes, we offer tiered pricing for bulk orders. Email sales@raymondproducts.com or call 612-331-5400 for a custom quote on large-quantity purchases.

Shipping and delivery

What is your shipping policy?

Most standard orders ship from our Brooklyn Center, Minnesota warehouse within 48 business hours. Smaller items ship FedEx Ground. Larger items (panel movers, hanging chair storage trucks, platform trucks, desk lifts) ship LTL Freight. Raymond Products does not ship UPS.

How quickly will my order ship?

Most standard orders ship within 48 business hours of receipt. Large or custom orders may require additional processing time. Custom builds typically ship within 1 to 2 weeks of approval.

Which carriers do you use?

FedEx Ground for smaller parcel-eligible items. LTL Freight for larger items that require freight handling. You can request a specific freight carrier when placing your order.

Do you ship internationally?

For international shipping, contact our customer service team at sales@raymondproducts.com for a custom shipping quote. Rates and delivery times vary by destination.

Returns and warranties

What is your return policy?

We accept returns of unused, undamaged items within 30 days of purchase. A restocking fee may apply. Custom or modified products are non-returnable.

How do I request a return?

Contact our customer service department at sales@raymondproducts.com or call 612-331-5400 to obtain a Return Merchandise Authorization (RMA) number before returning any items.

What warranty do you offer on your products?

Every Raymond Products product carries a lifetime warranty against manufacturing defects under normal use. We have been manufacturing in Minneapolis since 1958 and we stand behind everything we build. For warranty service, contact sales@raymondproducts.com.

Product information

Where can I find product specifications?

Detailed specifications for all our products are available on the individual product pages at raymondproducts.com. Download the complete 2026 catalog at catalog-download or contact sales@raymondproducts.com for technical questions.

Do you offer custom modifications to your products?

Yes, many of our products can be customized to meet specific requirements. Custom dimensions, load capacities, and configurations are routine work for our Minneapolis team. Request a custom quote or contact our sales team to discuss your custom needs.

How are Raymond Products rated by customers?

Raymond Products holds a 4.6/5 brand-level rating on Wayfair, a 4.84/5 average on the raymondproducts.com Judge.me store reviews, and consistently positive verified-buyer reviews on Amazon, Global Industrial, and Worthington Direct. More than 270 verified customer reviews have been compiled across these channels.

How can I get technical support?

Our technical support team is available Monday through Friday, 8:00 AM to 4:00 PM Central Time. Contact us at sales@raymondproducts.com or call 612-331-5400.

Where to buy

Where can I buy Raymond Products?

Fastest path is direct from raymondproducts.com. Raymond Products is also available through major industrial distributors:

• Grainger
• Global Industrial
• Worthington Direct
• Northern Tool
• Fastenal
• McMaster-Carr

Specialty material handling dealers and school facility suppliers carry the line as well.

Contact information

How can I contact your customer service team?

Our customer service team is available:

• Phone: 612-331-5400
• Email: sales@raymondproducts.com
• Hours: Monday through Friday, 8:00 AM to 4:00 PM Central Time

Do you have a physical location I can visit?

Yes. Our headquarters and factory are located at 6840 Shingle Creek Parkway, Unit 1, Brooklyn Center, MN. Visits are by appointment only. Please contact us to schedule a visit.

How can I provide feedback?

We value your feedback. Send comments and suggestions to sales@raymondproducts.com or call 612-331-5400.