How fast does Raymond Products ship orders?

Most in-stock orders ship within 48 business hours from our Minneapolis, Minnesota warehouse. Delivery typically arrives within 10 business days for the continental United States.

Yes. Raymond Products offers free shipping on all orders within the continental United States. Orders shipped to Alaska, Hawaii, U.S. territories, or international destinations require a separate freight quote.

What is the return policy?

Customers have 30 days from delivery to return merchandise. Returns must be in like-new condition, freight pre-paid by the customer, and are subject to a 20% restocking fee. Returns require prior authorization from Raymond Products before being shipped back.

Can I cancel an order before it ships?

Yes. Orders can be canceled at any time before shipment. Once an order has shipped it is treated as a return and is subject to the 20% restocking fee.

Shipping & Returns Policy | Raymond Products

Q: Is there a warranty on Raymond Products carts?

Yes. Every Raymond Products cart carries a lifetime warranty on manufacturing defects. Equipment is built in Minneapolis from heavy-gauge American steel and designed for daily commercial use.

Shipping

Shipping is free on all orders within the lower 48 states. Most in-stock orders ship within 48 business hours from our Minneapolis, Minnesota warehouse, and typically arrive within 10 business days.

Products are shipped F.O.B. Minneapolis, MN. We use the most expedient and cost-effective shipping method available. Smaller items ship via UPS, FedEx, or DHL. Larger items ship via truck freight.

Orders shipped to Alaska, Hawaii, U.S. territories, or international destinations require a separate freight quote. Please contact sales@raymondproducts.com or call 612-331-5400 for an accurate quote.

Warranty

Every Raymond Products cart, dolly, lift, and panel mover carries a lifetime warranty on manufacturing defects. Equipment is built in Minneapolis from heavy-gauge American steel and designed for daily commercial use.

Cancellations

Orders can be canceled any time before shipment. Once an order has shipped it acquires return status and is subject to the return policy below.

Returns

Customers have 30 days from delivery to return merchandise. Returns must meet the following conditions:

Merchandise must be in like-new condition
Returns must have prior authorization from Raymond Products
Returns must be freight pre-paid by the customer
A 20% restocking fee applies

To start a return, email sales@raymondproducts.com or call 612-331-5400.

Payment Terms

With established credit, net 30 days. Past due balances may be subject to a late charge of 1.5% per month.

Privacy Policy

This privacy policy explains how Raymond Products uses personal information collected on our website. Please read this policy before using the site or submitting personal information. By using the site, you accept the practices described here. These practices may change, and any changes will be posted on this page going forward only, not retroactively.

This policy applies only to the Raymond Products website. If you follow a link to another website, please review the privacy policy posted there.

Collection of Information

We collect personally identifiable information (names, postal addresses, email addresses, phone numbers, etc.) only when voluntarily submitted by visitors. Information you provide is used to fulfill your specific request, unless you give us permission to use it for another purpose such as joining our mailing list.

Cookies and Tracking

The Raymond Products website may use cookies and tracking technology to gather aggregate information such as browser type, operating system, visitor count, and how visitors use the site. Cookies cannot collect personal information directly. If you have previously provided personally identifiable information, cookies may be tied to that information. Aggregate cookie and tracking data may be shared with third parties.

Distribution of Information

Raymond Products may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or (3) investigating fraud which has already taken place. Information is not shared with these companies for marketing purposes.

Data Security

Personally identifiable information is kept secure. Only authorized employees, agents, and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters allow you to opt out of further mailings.

Privacy Contact

If you have questions or concerns about our privacy policy, contact us at:

Email: sales@raymondproducts.com
Phone: 612-331-5400

We reserve the right to update this policy. Any changes will be posted on this page.